Solar System Servicing Process
Gold Coast Energy is happy to assist you with any of your servicing needs. The servicing process is easy to follow, and we go out of our way to ensure any major servicing faults are resolved as quickly as possible to get your system back to its maximum efficiency. Servicing can be organized by following these simple steps below:
Phone call to our friendly service team is made. Our team will then assess what service may be required on the phone with you. During the phone call, our service team will help you perform simple troubleshooting steps. We will ensure you are able to perform a safe shutdown/restart process on your inverter as we follow strict safety procedures. This system restart will result in a fault code being displayed on the inverter which will help our team identify what they problem is. If the inverter is found to be not working an immediate site booking will be organised for you.
Our service team will then find out if the faulty product is still under warranty. If so, we will follow the warranty process of that product’s manufacturer. If the product is not found to be under warranty, a site visit will be organised and our qualified technician will assess your solar system. This assessment will allow us to identify the most efficient and cost-effective method to fixing the product issue.
Our qualified technicians service the Gold Coast area daily, which means we will be able to organise a site visit to your property within the week. We will also check to see if we can fit your service in with their run when you call. If this can be worked into the service run, we will organise a site visit that same day. We will endeavour to ensure our qualified technician is at your site as soon as possible as servicing your solar system is a priority with GCE.
Once the appropriate inspection has been conducted, we will advise what steps need to be taken to resolve the system issue. We will then take the necessary steps to fix your solar system. Please note that our dedication to ensuring your system is performing correctly doesn’t stop here. We are dedicated to servicing your solar for life. No servicing issue is too big or too small and our friendly service team is always happy to take your calls.
We follow the recommendation of the CEC Guidelines and advise you to have an audit and clean service conducted on your system yearly. This service will ensure that you continue to get the maximum out of your panels during their lifetime.
Gold Coast Energy can provide you with troubleshooting solutions if your system isn’t performing as it should be. In the time that we have been installing solar power systems, since 2008, we have seen almost all makes and models of solar panels and inverters in the market. Our experience and familiarity with product knowledge gives us the tools for quick and accurate diagnosis.